Who we are

• Excellent Solutions Company (ES) is a solution provider; customer focused committed to excellent quality in all its services that add value to its customers. (ES) is highly specialized in operation of (contact centre, Debt collection, sales, customer service ,communication and IT network), Training, Search and Selection of executive and professional within GCC.

• Established 2004, main office in Riyadh, operation in all provinces.

• Prestigious client base in the Telecoms and banking sectors and industry.

• Has more than 1,000 outsourced manpower and targeting much higher number with 94% Saudization.

• Already trained more than 2,000 staff including specialized English, Customer Service, Call Center, Sales and Tele Marketing ES has team of professionals team which use their specialized skills and experiences to select the right match between the client needs and the ideal candidate’s talents and career goals.

• ES has team of well experienced trainers from national and international back ground and have lots of experience in developing training material according to the most effective technique.

ES is backed up with management team (Training, Human Resource, Recruitment, Outsourcing, and Business Consultants) which has extensive experiences and headed by CEO who has over 20 years experience in the public and private sectors in the following fields:

• Management, strategic planning and business development.
• Information systems consulting and implementation.
• Call center consulting.
• Product and quality systems such as TQM.

Our Missions

• To provide quality, competitive, excellent solutions that will add value, reduce cost, grow revenue, and satisfy our community.
  
• Our success will be shared by our clients, employees and business partners.

Our Strategies:

Customer Focus (Internal and External).
Committed to our Ethics and values.
Commitment to quality service.

Our Objectives:

Add high values to our Customers (Internal (employees) and External (clients)).
Support our partners including government objectives of Saudization.
Grow and sustain our business.

• Customer Focus: Internal and external Customer satisfaction is the measure of our success.


• Added Values: If we cannot add values then we do not deserve your relationship.


• Integrity: We are committed to honesty and truthfulness with our internal and external customers and partners.


• Innovation: Anticipating and acting on our customers’ needs helps us think creatively and challenge the conventions.


• Teamwork: to optimize performance through shared goals and cooperation among team members and customers.


 

• Add values to customers.
  
  
• Provide services that are developed according to the customers requirements.
  
  
• Customers’ satisfactions.
  
  
• Providing the right candidate to the right employers.
  
  
• Increase effectiveness and efficiency of recruitment, outsourcing and training.
  
  
• Provide properly selected and trained Saudi Youth to the private sector.
  
  
• Increase proper job opportunities for properly selected and trained Saudi youth.
  
  
• Make available high impact formal and on-the job training programs.

• ES applies TQM-based processes in all its services, which leads to high quality performance and value creation.

• ES conducts background checks, reference checks, medical checkups, skills set testing, computer testing, IQ testing and etc.

• ES uses international standards, develops and tailors its services according to the customer specific requirement and takes care of local culture in all its services and processes so that to maximize the value added to its customers (internal and external).

• ES has a large updated database of interviewed candidates
  We are committed to excellent quality in all our services that will adds value to our customers:
  • Prompt Action
  • Excellent Employment Services
    
    
• Accurate assessment of candidates to ensure job continuity and stability before recommendation to clients.
  • Conducting Training: Formal and on-the-job training programs.
  • Providing Excellent Services during employment.
    
    
• We apply TQM techniques to achieve high quality services.

  
  

Our Successes / Achievements

• ES Has won Prince’s Naif saudisation first award for 2007/2008.

• ES has contributed very effectively in establishing a telecom company’s Saudi operation by providing

• More than 350 outsourced staff, executives, professional and training within short time while achieving exceptional results:

o Attrition rate less than 6%
o More than 90 % of staff perform at maximum level.

• ES managed to reduce attrition rate from 67% to less than 10% and with other customers to less than 5%.

• ES’ outsourced employees managed to achieve three times sale objectives for some customers.

• ES English unique methodology enables people to speak English in 3 weeks.

• Our customer's recognitions of our high performance through corporate award.

• Our customer's recognitions of the high performance of our outsourced staffs as indicated by the many staffs awards and performance bonuses.

• Our customer's satisfaction as indicated by the many contracts signed with different departments within each customer.

Our Customers

Excellent solutions has many major clients in Saudi listed top 100 companies, especially Banking and Financial Services, Telecommunications and General industrial firms. We have until now six banks and three telecom companies and some in industry and services and consulting and the number of our customer is growing and the business size with each of them is increasing.